Massachusetts electrical board complaints

After we received the bill, our rate had increased as well as the overall total increased by $60. Last month, a salesperson came to the door and misled my roommate into signing an agreement that was supposedly going to lower our rates. вЂњThis company, Liberty Power Holdings, LLC, has scammed my roommates and I into pay more for our electricity. My sister confirmed when my mother called her a few months back that she was recieving harassing phone calls to switch to Clearview and pay 1800$ year more.вЂќ who is having cognitive memory issues was tricked, duped by telephone salesmen from clearview electric company into switching from her town of Oxford community to a higher rate by Clearview electric, Dallas Tx. I informed the representative that I was filling a complaint with DPU that they took advantage of an elderly gentleman and changed service without permission.вЂќ When I asked for a confirmation to be sent to the home the representative stated вЂњвЂќWe donвЂ™t do thatвЂќвЂќ. I pay his electrical bill online and did not see/notice that the supplier had changed until the Nov/Dec bill arrived. During this phone call my father asked that they send the information to the home and never agreed to change from National Grid to Discount Power. phoned my 91 year old father and enrolled him as his electric supplier. Please contact regarding removal of these charges since my consumption falls way below this bill amount.вЂќ I find these practices deceptive and exploitative leaving much to corporate assumptions as to rates, programs and industry pricing and costing practices.

I live on a fixed income and am unable to sustain Gas / Electricity expenses at this exhorbant rate and level given the fact that my consumption does not match this amount. вЂњAs an elderly homeowner living at this address for 60 years, I have never seen high utility bills like the one issued to me by Direct Energy for $2,046.97. I proceeded to call the Somerville Police DepartmentвЂ¦ This man was pounding on my door so hard, I felt as though he was trying to break it down.вЂќ Finally he gave up and yelled at me вЂEnjoy paying your high ratesвЂ™ before leaving my doorstep. I continued to tell him that I would not open the door but he continued to yell and scream at me through my door. He continued to tell me that I needed to open up my door and show him my utility bill. I told him that I was uninterested and that I would not open my door to him as it was 8:00 pm and I did not know him, but he persisted and would not go away. вЂњAt 8:00 pm on Thursday, November 30th, I had a man pounding on my door telling me that he needed to speak with me about my utility rates. She said she called Great Eastern, and they deny calling.вЂќ She had also been bothered by Starion and Verde, until daughter called both companies. He claims he will give her $100 for switching supplier. Initially the caller represents himself as being from Eversource. She is getting multiple calls per day from a rep from GREAT EASTERN ENERGY. вЂњ daughter called, said her mother is 84 with dementia. I feel this company is not only unethical, but is targeting senior citizens who do not fully understand the new deregulation.вЂќвЂќвЂќ They promised new plan details that never came, keep raising her вЂњвЂќvariableвЂќвЂќ rate and have not responded to our requests to terminate our service.

Once the initial contract time ended, in December, they doubled her rate and have raised it yet again after I phoned requesting a new quote. вЂњвЂќEligo ambushed my then 89 year old mother via telephone and switched her account over to them as suppliers.

These complaints echo the same problems described in the 1,198 consumer complaints to the DPU between Augand Augwhich the National Consumer Law Center (NCLC) reviewed when issuing its 2018 report Competing to Overcharge Customers: The Competitive Electric Supplier Market in Massachusetts.Д«elow are a few of the consumer complains submitted to the DPU over the last year: Consumers reported aggressive and deceptive marketing practices targeting vulnerable consumers, as well as excessively high electric bills and difficulty cancelling contracts with energy suppliers.

Expert Witness Services and Complex Case Consulting ServicesДЇrom Augthrough July 31, 2018, the Massachusetts Department of Public Utilities (DPU) reported receiving approximately 832 complaints about competitive energy supply companies.

Co-Counseling with the National Consumer Law Center (NCLC).

Racial Justice and Equal Economic Opportunity.

Consumer Protection Regulation and Preemption.

Massachusetts electrical board complaints